Privacy Policy

At Custom Glass Concepts (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, engage our services for a project, or otherwise interact with us.

We collect personal information to provide and improve our bespoke services. The types of information we collect fall into two categories:

A. Information You Provide Directly:

• Contact & Identity Information: Your name, email address, telephone number, and physical addresses (for billing, shipping, and project location).

• Project Details: Information you provide during inquiries and consultations, including project specifications, measurements, and architectural plans. We may also take photographs of the project area for quoting and design purposes.

• Payment Information: Payment card details and billing information. Please note, all payment card transactions are processed securely through our third-party, PCI-DSS compliant payment processor. We do not store your full payment card details on our servers.

• Account Information: If you create an account on our website, we collect your name, email, and password.

• Marketing Preferences: We collect your email address when you subscribe to our newsletter or other marketing communications.

B. Information Collected Automatically:

• Usage and Technical Data: When you visit our website, we automatically collect certain information, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

• Cookies and Tracking Technologies: We use cookies and similar technologies to help our website function, analyze performance, and personalize your experience. You can control the use of cookies at the individual browser level.

• We use your personal information for the following legitimate business purposes:

  • To Provide and Manage Our Services: To prepare quotes, design custom products, process and fulfill your orders, manage installations, and handle warranty claims.

  • To Process Transactions: To process payments and prevent fraudulent transactions.

  • To Communicate with You: To send transactional communications (quotes, order confirmations, installation schedules) and to respond to your inquiries and provide customer support.

  • For Marketing and Portfolios (With Your Consent): To send you newsletters or promotional materials, if you have opted-in. We may also wish to use photographs of completed projects in our professional portfolio; we will always obtain your separate, explicit consent before doing so.

  • To Improve Our Business: To analyze trends and website usage to improve our website, products, and service offerings.

  • For Legal and Security Purposes: To protect the security and integrity of our business, comply with legal and regulatory obligations, and enforce our terms and agreements.

We value your trust and do not sell or rent your personal information. We may disclose your information only in the following limited circumstances:

• Third-Party Service Providers: We share information with trusted partners who perform services on our behalf, such as payment processing, freight carriers and logistics partners for delivery, website hosting, and data analytics. These providers are contractually obligated to safeguard your information and are prohibited from using it for any other purpose.

• Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to a valid request from a public authority.

• Business Transfers: In the event of a merger, acquisition, divestiture, or sale of all or a portion of our assets, your information may be transferred as a part of that transaction.

• With Your Explicit Consent: We may disclose your information to other third parties when we have your express consent to do so.

We implement and maintain reasonable and appropriate administrative, technical, and physical security measures designed to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We use SSL/TLS encryption for data transmitted over our website. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

You have certain rights and choices regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request that we correct any inaccuracies.

• Opt-Out of Marketing: You can unsubscribe from our marketing email list at any time by clicking the “unsubscribe” link in the footer of any promotional email.

• Cookies: You may adjust your browser settings to refuse or remove cookies. Please note that doing so may impact the functionality of our website. Our website does not currently respond to “Do Not Track” signals.

• Right to Delete: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., information needed to complete a transaction, comply with a legal obligation, or for warranty purposes).

To exercise any of these rights, please contact us using the information below.

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about our data practices.